TrustView TV respects your privacy. This Privacy Policy sets out how we collect, use, store, and protect your personal data when you use the TrustView TV service.
Privacy policy summary
This privacy policy explains what personal data TrustView TV handles and why. In short: we keep the details we need to set up your account, take payment and answer your messages, nothing more. We don’t sell personal data, we don’t run advertising trackers on this site, and you can ask us to see, correct or delete your data at any time.
- What we keep: your WhatsApp number, the email you give us, your plan and payment records.
- Why: to deliver your login, support you and keep the records the law requires.
- Your choice: write to privacy@trustviewtv.co.uk to use any of your rights.
1. Who we are
Contact: privacy@trustviewtv.co.uk or WhatsApp +44 7490 300294.
2. Data we collect
Here is the personal data we hold to run your account:
- Contact details — WhatsApp number and (optionally) email address you provide when subscribing
- Account credentials — the Xtream Codes username and password we generate for your account
- Technical logs — server-side connection logs (IP, timestamp, stream requested) retained for 7 days for anti-abuse purposes only
We do not collect: your name (unless you volunteer it), your address (unless you order a physical Firestick), your browsing habits, your viewing history, or any biometric or health data.
3. How we use your data
- To activate and maintain your subscription
- To send you your credentials by WhatsApp
- To provide customer support when you contact us
- To meet UK legal obligations (VAT records for HMRC, DMCA responses)
- To prevent fraud and abuse of our infrastructure
We do not sell your data to third parties. Ever. This is written into our operational policy and audited quarterly.
4. Legal basis for processing
- Contract — we process your data to fulfil our service contract with you (UK-GDPR Art. 6(1)(b))
- Legal obligation — VAT records under UK tax law, DMCA takedown responses (Art. 6(1)(c))
- Legitimate interest — server-side technical logs for security and anti-abuse (Art. 6(1)(f))
5. Data retention
- Account contact details: for the life of your subscription plus 6 years (HMRC record-keeping)
- Payment records: 6 years from date of transaction (UK VAT law)
- Technical connection logs: 7 days, then automatically deleted
- Support conversations: 12 months, then archived and eventually deleted
6. Your rights
Under UK-GDPR you have the right to:
- Access your data (subject access request)
- Rectify inaccurate data
- Erase your data (right to be forgotten)
- Object to processing
- Data portability
- Withdraw consent at any time
For any of these requests, write to privacy@trustviewtv.co.uk. And we will reply within 30 days.
7. Security
Card details never touch our servers.
Credential delivery: WhatsApp (end-to-end encrypted).
Server infrastructure: encrypted at rest and in transit. TLS 1.3 for all data in flight.
8. Cookies
See our Cookie Policy.
9. Changes
We update this policy occasionally. Material changes are notified via WhatsApp to active subscribers. Last updated: 12 August 2026.