Every TrustView TV plan comes with a 60-day money-back policy. No hoops. No small print. No “we’ll process it in 30 days” games. If you’re not happy with the service for any reason, message us within 60 days of activation and we refund every penny you paid.
Available on every plan: Starter £59, Household £89, Family £119, and Lifetime £299. From day 1 through day 60, unconditional refund on request.
Refund policy at a glance
- Who: every customer, on every plan — Starter, Household, Family and Lifetime.
- When: within 60 days of your account being activated.
- How: send a WhatsApp message to +44 7490 300294 with the name or number you subscribed with.
- What happens next: we confirm the request, close the account and return the payment to the method you used.
The sections below set out this refund policy in full, including how renewals and partial periods are handled.
How to request a refund
- WhatsApp +44 7490 300294 — mention “refund request” and your Xtream Codes username.
- We ask a quick reason (helps us improve the service) but don’t require justification.
- Refund processed to your original payment method within 3–5 business days. Bank transfer and PayPal are usually same-day; card refunds depend on your issuer’s processing time.
- Your Xtream Codes are deactivated at the moment of refund confirmation.
What’s refundable
- Yearly plans (Starter, Household, Family) — fully refundable within 60 days of activation.
- Lifetime plan — fully refundable within 60 days. After 60 days, lifetime plans are non-refundable because the value is delivered upfront.
- Renewals — 60-day window applies to each renewal separately.
What’s not refundable
- After 60 days — subscriptions are not pro-rata refundable after the 60-day window. You keep service to the end of the paid period.
- Reseller credits — bulk credits purchased under our reseller programme are non-refundable once panel access is granted. See reseller Terms.
- Physical Firestick — if you’ve received a free Firestick 4K with a Lifetime plan and request a refund, you must return the Firestick in original condition. If unreturned or damaged, £69 (RRP) is deducted from your refund.
Why we offer this
Because we’re confident. TrustView TV is the best IPTV provider UK — we know it, and we’re happy to put our money behind that claim. If we deliver on what we promise, you won’t ask for a refund. If we don’t, we’ve earned the refund. Simple.
Fewer than 2% of subscribers ever request a refund. The ones who do usually do so because IPTV isn’t for them (they need something more like Netflix), not because the service failed.
Chargebacks
Please contact us before filing a chargeback with your card issuer. We’ll refund you faster than they will, and chargebacks cost us disproportionate fees. If you’ve tried WhatsApp and email and we haven’t responded within 5 business days, then yes, chargeback is appropriate.
Governing law
This Refund Policy is part of our Terms of Service and is governed by the laws of England and Wales.